Last updated:
14 September 2026
Welcome to The Lolita Living.
These Terms and Conditions govern your use of thelolitaliving.com, your purchase of products through our online store, and your booking and use of services offered by The Lolita Living, Lolita Petros and Gogo Skham'around Healing Practice (“we”, “us” or “our”).
By using this website, placing an order, making a booking or paying for a service, you agree to these Terms and Conditions.
Trading Name: The Lolita Living
Service Provider: Lolita Petros / Gogo Skham'around Healing Practice
Website: thelolitaliving.com
Email: info@thelolitaliving.com
Main WhatsApp: 067 463 9121
Alternative Contact: 064 638 3678
General / Emergency Enquiries: 083 328 5282
Country: South Africa
The Lolita Living is a multidimensional lifestyle and wellness brand offering products, consultations, treatments and experiences that may include:
The exact price, duration, location and nature of a service will be displayed during booking or communicated before confirmation.
Appointments should preferably be made at least 48 hours in advance.
Bookings may be made through our online booking system or another booking method offered by The Lolita Living.
A booking is considered secured once:
Booking confirmations and important booking communications will primarily be sent by email.
Unless specifically stated otherwise, appointments require 100% upfront payment.
Online payments may be processed through PayFast or another payment provider made available on the website.
Payment must be successfully received before an appointment is regarded as secured.
Booking payments are non-refundable as a standard business policy.
Where a client can no longer attend a confirmed appointment, the booking may qualify to be rescheduled rather than refunded, subject to the rules below.
Nothing in this policy removes any refund, cancellation or other right that a consumer is legally entitled to under applicable South African law.
A client who cannot attend an appointment must provide at least 24 hours' notice.
Where at least 24 hours' notice is provided, the value of the existing booking may be transferred to one alternative available appointment.
The new appointment:
If a rescheduled appointment is subsequently cancelled or missed, the payment may be forfeited to the extent permitted by law.
Cancellations made less than 24 hours before the appointment are considered late cancellations.
Where legally permitted and reasonable in the circumstances, a late cancellation may result in the booking payment being retained as a cancellation charge and no further appointment being provided.
Clients who fail to attend without giving notice will be regarded as no-shows.
A no-show may result in the booking payment being forfeited and a new appointment requiring a new full payment.
Any cancellation charge will remain subject to applicable South African consumer law, including circumstances where a cancellation charge may not lawfully be imposed.
Clients should arrive at the agreed appointment time.
If a client arrives late:
A 30-minute buffer may be allocated between appointments where required. This buffer does not form part of the client's booked treatment time.
We may occasionally need to cancel or move an appointment because of illness, emergencies, safety concerns, venue issues, operational difficulties or circumstances outside our reasonable control.
Where The Lolita Living cancels an appointment, the client will normally first be offered a suitable alternative appointment.
Where we cannot provide the service and applicable law requires a refund, the amount paid will be refunded.
Services may be offered at different locations depending on the appointment.
Locations may include areas within:
The exact treatment or consultation address may be provided privately after confirmation.
Clients are responsible for attending the location stated in their final booking confirmation.
Some treatments require information about a client's:
Clients must provide accurate and complete information.
A consultation or consent form may be required before treatment.
The Lolita Living may decline, stop or postpone a treatment where there is a reasonable health or safety concern.
Clients who are uncertain whether a treatment is suitable for them should seek appropriate medical advice beforehand.
Spiritual, intuitive and traditional-healing services are personal experiences and results differ between individuals.
No specific:
is guaranteed.
Spiritual or intuitive guidance is not a substitute for medical, psychological, psychiatric, legal, financial or other regulated professional advice.
Clients remain responsible for their own decisions and actions.
Treatment outcomes vary between clients.
Results can be influenced by factors including body type, health, skin condition, lifestyle, treatment frequency and aftercare.
Photographs, testimonials and previous client results are examples only and do not constitute a guarantee of identical results.
Dissatisfaction with an outcome does not automatically create an entitlement to a refund where the treatment was properly provided and no specific result was guaranteed.
The Lolita Living may sell products through the website.
We make reasonable efforts to ensure product descriptions, photographs, specifications and prices are accurate.
Minor variations in colour, packaging or appearance may occur.
Products are subject to availability.
Adding an item to your cart does not reserve stock.
All prices are displayed in South African Rand (ZAR) unless stated otherwise.
Courier or delivery costs, where applicable, will be displayed separately.
Prices may change from time to time but will not ordinarily affect an accepted and paid order.
We may decline or cancel an order where:
Where we cancel an order after accepting payment and cannot supply the goods, we will comply with applicable South African consumer law.
The Lolita Living does not offer discretionary refunds simply because a customer changes their mind, except where a statutory cooling-off or cancellation right applies.
Where applicable, eligible products may instead be exchanged or replaced at our discretion.
This policy does not remove rights relating to:
Where the law gives the consumer the right to choose a refund, repair or replacement, that statutory right will be honoured.
If an item is defective, damaged, unsafe, incorrect or materially different from what was ordered, please contact us at:
info@thelolitaliving.com
Please include your order details and photographs where relevant.
The matter will be dealt with according to applicable South African consumer law.
Delivery charges and available courier options will be displayed during checkout.
Customers are responsible for providing correct delivery details.
Estimated delivery times are not guarantees where delays arise through couriers, weather, transport interruptions or circumstances outside our reasonable control.
All original website content, including branding, photographs, written content, graphics, videos, designs and other material, belongs to The Lolita Living or is used with permission.
It may not be commercially copied or reproduced without written permission.
The website may use external providers including:
These services may be subject to their own terms and privacy policies.
Personal information may be collected when you make a booking, purchase a product, contact us or complete a consultation form.
Information will be handled in accordance with our Privacy Policy and applicable South African privacy legislation.
By placing an order or booking, you agree to receive necessary transactional communications such as:
Marketing communications will be handled separately where consent is required.
To the extent permitted by South African law, The Lolita Living is not responsible for indirect or consequential loss arising from use of the website, products or services.
Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Nothing contained in these Terms is intended to override mandatory consumer rights.
These Terms may be updated when our services, website, products or legal obligations change.
The latest version will always be published on the website.
By using this website, making a purchase, booking a service or making payment, you acknowledge that you have read and accepted these Terms and Conditions.
These Terms should be read together with our:
The Lolita Living
Lolita Petros | Gogo Skham'around Healing Practice
Website: thelolitaliving.com
Email: info@thelolitaliving.com
WhatsApp: 067 463 9121
Alternative Contact: 064 638 3678
General / Emergency Enquiries: 083 328 5282
