Last updated:
14 September 2026
At The Lolita Living, appointment time is reserved specifically for each client.
For this reason, all bookings are subject to the following booking, rescheduling and cancellation rules.
By booking and paying for an appointment, you agree to this policy.
Appointments should preferably be booked at least 48 hours in advance.
A booking is confirmed once:
Booking confirmations will primarily be sent by email.
Bookings require 100% upfront payment unless specifically stated otherwise.
Online payments may be processed through PayFast.
An appointment is not secured until the required payment has been successfully received.
Booking payments are non-refundable as our standard booking policy.
If you can no longer attend your appointment, an eligible booking may be rescheduled rather than refunded.
This policy remains subject to any consumer rights that cannot lawfully be excluded under South African law.
If you need to move your appointment, please provide at least 24 hours' notice.
Where sufficient notice is provided, your existing booking payment may be transferred to one new appointment date or time.
The replacement appointment:
Please contact:
Email: info@thelolitaliving.com
WhatsApp: 067 463 9121
Include your name and current appointment details.
Once a booking has been rescheduled, clients should make every effort to attend the new appointment.
If the rescheduled booking is cancelled again or the client does not attend, the existing payment may be forfeited and a new booking may require full payment.
Any cancellation charge remains subject to applicable South African law.
A cancellation made less than 24 hours before the scheduled appointment is regarded as a late cancellation.
Because that time has been specifically reserved and may be difficult to fill at short notice, the booking payment will ordinarily be retained as a cancellation charge and the booking will not automatically qualify for rescheduling.
This applies only to the extent that the charge is reasonable and permitted by applicable law.
A client who does not attend a confirmed appointment and has not contacted us beforehand will be regarded as a no-show.
A no-show may result in:
We understand that serious emergencies happen.
Please contact us as soon as possible if you cannot attend because of circumstances such as:
These situations will be handled in accordance with applicable South African consumer law and the circumstances of the booking.
Where appropriate, we may move the appointment to another suitable date.
Please arrive at the agreed appointment time.
If you arrive late:
The original booking amount remains payable.
A 30-minute buffer may be provided between appointments where required. This does not constitute additional treatment time.
Please contact us if you become ill or develop a condition that may make your treatment unsafe.
Certain services may need to be postponed because of:
The Lolita Living may decline or postpone a treatment where proceeding could create a health or safety risk.
Where possible, an eligible booking will be moved to another suitable date rather than refunded.
In rare circumstances, The Lolita Living may need to cancel or reschedule an appointment because of:
Where this occurs, we will first offer the client an alternative appointment.
If we cannot provide the paid-for service and the law requires reimbursement, the appropriate payment will be returned.
Services may take place at different locations, including areas within:
The correct location will be provided with or after booking confirmation where applicable.
Treatment packages, events, workshops, courses or multi-session bookings may carry additional conditions.
These will be communicated when the booking is made.
Unless stated otherwise, the general non-refundable / reschedule rather than refund principle also applies.
The same booking, rescheduling and cancellation conditions apply to spiritual, intuitive and traditional-healing consultations unless otherwise stated.
Appointment time is reserved specifically for the individual client.
To request a change to your appointment, contact:
Email:
info@thelolitaliving.com
WhatsApp: 067 463 9121
Alternative Contact: 064 638 3678
Where possible, contact us using the same details used when making the booking.
Nothing in this policy is intended to remove any right a consumer has under South African law.
Where legislation requires a different remedy or prevents a particular cancellation fee from being charged, the applicable law will take precedence over this policy.
The Lolita Living may update this Booking & Cancellation Policy when necessary.
The latest version will be published on thelolitaliving.com.
The Lolita Living
Lolita Petros | Gogo Skham'around Healing Practice
Website: thelolitaliving.com
Email:
info@thelolitaliving.com
WhatsApp: 067 463 9121
Alternative Contact: 064 638 3678
General / Emergency Enquiries: 083 328 5282
