Last updated:
14 September 2026
At The Lolita Living, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how The Lolita Living, Lolita Petros and Gogo Skham'around Healing Practice (“we”, “us” or “our”) collect, use, store, share and protect personal information when you:
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Trading Name: The Lolita Living
Service Provider: Lolita Petros / Gogo Skham'around Healing Practice
Website: thelolitaliving.com
Email: info@thelolitaliving.com
Main WhatsApp: 067 463 9121
Alternative Contact: 064 638 3678
General / Emergency Enquiries: 083 328 5282
Country: South Africa
For privacy-related questions or requests, please contact:
Email: info@thelolitaliving.com
Personal information is information that identifies you or can reasonably be linked to you.
Depending on how you interact with us, this may include:
We will only collect information that is reasonably relevant to the purpose for which it is required.
When you make an appointment, we may collect information such as:
This information is used to:
Certain beauty, body, wellness or other treatments may require us to obtain additional information to determine whether a treatment is appropriate or safe.
This may include information about:
Health information may constitute special personal information under POPIA and will be treated with additional care.
We will only request health-related information where it is reasonably necessary for the relevant treatment, consultation or service and will process it in accordance with applicable legal requirements.
Where consent is legally required for the processing of particular information, we will obtain that consent.
Please do not provide unnecessary medical information through general website contact forms or social-media messages.
Clients engaging with spiritual, intuitive or traditional-healing services may voluntarily provide personal information during a consultation.
This information may be private or sensitive in nature.
We treat consultation information as confidential and will not intentionally disclose the substance of a private consultation to third parties except:
When you purchase products through thelolitaliving.com, we may collect:
This information is used to process, fulfil and deliver your order and provide customer service.
Online payments may be processed through PayFast or another payment provider made available through the website.
When you make payment, certain personal and transaction information may be provided directly to the payment provider.
The Lolita Living does not ordinarily receive or store your complete payment-card details when those details are entered directly into a third-party secure payment system.
Payment providers have their own privacy and security practices and may process your information in accordance with their own privacy policies.
We may retain information such as:
for administration, accounting and record-keeping purposes.
Our appointment system may integrate with Google Calendar or another calendar service.
This integration is used to:
Only information reasonably necessary for calendar and appointment administration should be processed through this integration.
Google and other technology providers may process information according to their own privacy policies.
We may communicate with you through email, telephone or WhatsApp in connection with:
When using WhatsApp or another third-party communication platform, information may also be processed by that platform according to its own privacy policy.
Please avoid sending highly sensitive information through WhatsApp unless it is necessary for the service being provided.
When you visit our website, certain technical information may be collected automatically.
This can include:
This information may be used to understand website performance, improve user experience, maintain security and analyse how the website is used.
The Lolita Living website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites operate and remember certain information.
Cookies may be used for purposes such as:
Some cookies are necessary for the website to function correctly.
Other cookies, particularly analytics or advertising cookies, may require consent depending on how they are used.
You can generally control or delete cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
We may use website analytics or performance tools, including services provided by Google, to understand how visitors use our website.
These services may collect information such as:
Where legally required, analytics or marketing technologies will be used subject to appropriate consent.
We may process personal information for purposes including:
We will not intentionally use personal information for an unrelated purpose without an appropriate legal basis.
Depending on the circumstances, we may process personal information because:
Consent is not the only lawful basis on which personal information may be processed.
Where we rely specifically on your consent, you may withdraw that consent subject to applicable law and any consequences that have been explained to you.
Where permitted by law, we may communicate with customers about:
We will comply with applicable rules relating to direct electronic marketing.
Where consent is required, marketing will only be sent after the appropriate consent has been obtained.
You may unsubscribe from marketing communications at any time by:
Opting out of marketing does not stop necessary transactional messages relating to an existing booking, order or enquiry.
We do not sell personal information to third parties.
We may share limited personal information with trusted service providers where reasonably necessary to operate the business.
These may include:
Service providers should only receive information reasonably necessary for the service they perform.
Where a third party processes personal information on our behalf, appropriate confidentiality and security requirements will apply as required by POPIA.
Where you purchase a physical product, information including your:
may be provided to the courier or delivery provider responsible for fulfilling the order.
This information is provided for the purpose of completing the delivery.
We may disclose personal information where reasonably necessary:
Some technology or cloud-service providers used by The Lolita Living may store or process information outside South Africa.
Where personal information is transferred across South African borders, we will take reasonable steps to ensure that the transfer is handled in accordance with the requirements of POPIA.
This may include using service providers subject to appropriate privacy protections, contractual safeguards or other legally recognised mechanisms.
We will not intentionally retain personal information for longer than necessary for the purpose for which it was collected unless:
Different categories of information may therefore be kept for different periods.
When information is no longer reasonably required, it will be deleted, destroyed, anonymised or otherwise dealt with as appropriate.
We take reasonable technical and organisational steps to safeguard personal information under our control against:
Security measures may include, where appropriate:
No online or electronic system can be guaranteed to be completely secure, but reasonable measures will be used to reduce foreseeable risks.
If we have reasonable grounds to believe that personal information under our control has been accessed or acquired by an unauthorised person, we will take reasonable steps to investigate and address the incident.
Where required by POPIA, the Information Regulator and affected individuals will be notified as soon as reasonably possible in accordance with applicable legal requirements.
Subject to applicable law, you may have the right to:
Some requests may be subject to legal exceptions.
For example, we may be required to retain certain records even after you request deletion.
If you would like to access, correct or update personal information held by The Lolita Living, contact:
info@thelolitaliving.com
Please provide enough information for us to identify you and the relevant records.
We may need to verify your identity before releasing, changing or deleting personal information in order to protect your privacy.
You may ask us to delete or destroy personal information that we are no longer authorised or required to retain.
A deletion request may not always result in immediate deletion.
We may be required or permitted to retain information where it is reasonably necessary for:
Where information cannot legally or reasonably be deleted, we will continue to protect it in accordance with applicable requirements.
The website is not intended to knowingly collect personal information from children where doing so would be unlawful.
Where a service involves a person under the age of 18, consent or participation from a parent, guardian or other competent person may be required depending on the nature of the service and applicable law.
We will take particular care when processing personal information relating to minors.
The Lolita Living may operate profiles on third-party social-media platforms.
Information you choose to share publicly through social media is subject to the privacy settings and policies of those platforms.
If you send us a private message through social media, we may use the information provided to respond to your enquiry.
We recommend that you do not post confidential, medical or highly sensitive information publicly on social-media pages.
Our website may contain links to external websites or third-party services.
The Lolita Living does not control the privacy practices of independent third-party websites.
When leaving our website, you should review the privacy policy of the website or service you are visiting.
We may update this Privacy Policy when necessary to reflect:
The current version will be published on thelolitaliving.com together with the date of the latest update.
If you believe your personal information has been processed improperly, please contact us first so that we can investigate the matter.
Email: info@thelolitaliving.com
You also have the right to lodge a complaint with the Information Regulator of South Africa.
The Information Regulator is the independent authority responsible for monitoring and enforcing compliance with POPIA and the Promotion of Access to Information Act.
For privacy questions, requests to access or correct your information, marketing opt-outs or other privacy-related enquiries, contact:
The Lolita Living
Lolita Petros | Gogo Skham'around Healing Practice
Website: thelolitaliving.com
Email: info@thelolitaliving.com
WhatsApp: 067 463 9121
Alternative Contact: 064 638 3678
General / Emergency Enquiries: 083 328 5282
Country: South Africa
By using our website or voluntarily providing personal information to us, you acknowledge that your information may be processed as described in this Privacy Policy, subject to your rights under applicable law.
Where specific consent is legally required — particularly for certain types of special personal information, marketing or other regulated processing — that consent will be obtained separately where appropriate.
This Privacy Policy should be read together with our:
