Last updated:
14 September 2026
This Refund & Returns Policy applies to purchases and bookings made through The Lolita Living and thelolitaliving.com.
Our general business policy is that payments are non-refundable.
For appointment bookings, eligible cancellations are handled by rescheduling the appointment rather than refunding the payment.
However, nothing in this policy removes a refund, cancellation, repair, replacement or other remedy that a consumer is legally entitled to under South African law.
Appointments require 100% upfront payment.
Once a booking has been confirmed and paid, the payment is non-refundable as our standard policy.
If you are unable to attend, the booking may qualify for rescheduling in accordance with our Booking & Cancellation Policy.
Where at least 24 hours' notice is given, an eligible booking may be moved once to another available date or time.
The payment made for the original booking will be transferred to the rescheduled appointment.
It will not ordinarily be:
The rescheduled appointment remains subject to availability and our Booking & Cancellation Policy.
Where less than 24 hours' notice is given, the payment may be retained as a reasonable cancellation charge and the appointment will not automatically qualify for rescheduling.
This applies only to the extent permitted by applicable South African law.
Clients who fail to attend a confirmed appointment without notice may forfeit the amount paid.
A new booking may require a new full payment.
No refund will ordinarily be issued simply because a client:
provided the booked service was properly supplied.
This does not affect a client's rights where a service has not been supplied with the standard or quality required by law.
Beauty, body and wellness treatments can produce different results for different people.
Factors such as body type, skin condition, lifestyle, health, treatment frequency and aftercare may affect results.
Before-and-after photographs and testimonials represent individual experiences and are not guarantees.
A specific result is therefore not guaranteed unless expressly stated otherwise.
Spiritual, intuitive and traditional-healing services are personal and experiential.
Refunds are not ordinarily available solely because:
No particular spiritual, healing or future outcome is guaranteed.
If The Lolita Living cancels an appointment, we will first offer a suitable rescheduled appointment.
Where we are unable to provide the paid-for service and applicable law requires a refund, the appropriate amount will be refunded.
The Lolita Living does not offer discretionary refunds merely because a customer has changed their mind.
Where legally permitted, we may instead offer an exchange, replacement or store credit at our discretion.
However, some online transactions may carry statutory cooling-off rights.
Where South African law gives a customer the legal right to cancel an online transaction and receive a refund, that right will be honoured.
For health and hygiene reasons, opened or used products may not be accepted for discretionary return where the law permits such a restriction.
This may include certain:
This restriction does not remove rights relating to goods that are defective, unsafe or otherwise fail to meet applicable legal standards.
Customers have statutory rights relating to defective, unsafe or poor-quality products.
Where applicable under South African law, qualifying defective goods may be returned within the legally prescribed period.
Depending on the circumstances, the consumer may have the legal right to choose:
Where the law gives the customer this choice, The Lolita Living will honour it.
Our general “no refunds” policy cannot and does not override these statutory rights.
If your order arrives:
please contact us as soon as reasonably possible at:
info@thelolitaliving.com
Please provide:
We will investigate and provide the remedy required by applicable law.
Occasionally, an item may become unavailable after payment.
Where we cannot supply an item that has been purchased and no suitable alternative is agreed, we will handle the payment in accordance with applicable South African law.
Products purchased on sale or using a promotional code are subject to the same statutory quality protections as full-price products.
A discount does not remove a customer's rights relating to defective or incorrectly supplied goods.
Please contact us before returning a product.
Email: info@thelolitaliving.com
WhatsApp: 067 463 9121
Please provide:
Do not return a product until return instructions have been provided.
Responsibility for return-delivery costs depends on the reason for the return.
Where a discretionary return is accepted, the customer may be responsible for return-delivery costs.
Where goods are defective, incorrectly supplied or otherwise qualify for a statutory remedy, return costs will be dealt with according to applicable South African law.
Return Address: [TO BE CONFIRMED]
Although our standard commercial policy is no refunds, there are circumstances where South African law may require a refund.
Where a refund is legally required, it will be processed using the original or another appropriate payment method.
Payments originally processed through PayFast may be refunded through the relevant payment process.
The time taken for the funds to reflect can depend on:
This policy is intended to operate in accordance with applicable South African consumer legislation, including the:
Where legislation gives a consumer a mandatory right to a refund or other remedy, that legislation takes precedence over our normal no-refund policy.
The Lolita Living may amend this policy where our products, services, payment processes or legal obligations change.
The current version will be available at thelolitaliving.com.
The Lolita Living
Lolita Petros | Gogo Skham'around Healing Practice
Website: thelolitaliving.com
Email: info@thelolitaliving.com
WhatsApp: 067 463 9121
Alternative Contact: 064 638 3678
General / Emergency Enquiries: 083 328 5282
